RETURNS & REFUNDS
Returns made clear
Our returns process is designed to give customers clear guidance before and after a purchase.
Return eligibility
To request a return, contact us through the Contact page with your order number and reason. Eligibility depends on item condition, product type and applicable consumer-protection law.
Eligible items
Items must be unused, unworn, unwashed, free of pet hair and returned with original packaging and tags, except where required otherwise by law.
Final-sale items
Personalized, hygiene-sensitive and items marked final sale may not be returnable, except where required by law.
Starting a return
Contact support before sending an item. We’ll provide return instructions and, when applicable, the return address.
Return shipping
Return-shipping responsibility and any non-refundable original shipping charges will be explained when your request is reviewed, subject to applicable law.
Refund timing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing times vary.
Damaged or incorrect items
Report damaged or incorrect items promptly with your order number and clear photos so our team can review the appropriate replacement, refund or other remedy.
Need help with an order?
Use the Contact page and include the order number plus photos when an item arrived damaged or incorrect.
Contact Mountain Valley