DELIVERY INFORMATION
Shipping across Canada
Delivery options, costs and estimated timing are shown at checkout based on your address and order.
Shipping details
Review your shipping method, cost and estimated delivery window at checkout before placing your order.
Where we ship
Mountain Valley Pet Costumes ships within Canada. Available delivery services vary by destination.
Order processing
Orders are processed on business days. Seasonal demand and holidays may extend processing times.
Rates and free shipping
Shipping rates are calculated and displayed at checkout before payment.
Tracking and delivery
When tracking is available, it is included in your shipment confirmation email. Carrier updates provide the latest delivery estimate.
Address changes
Ask customers to contact support immediately. Once an order has entered fulfilment, an address change may not be possible.
Lost or delayed parcels
If tracking has not updated or your parcel is delayed, contact us with your order number so we can review the shipment with the carrier.
Questions about a delivery?
Use the Contact page and include the order number plus the shipping postal code.
Contact customer care