HELP CENTRE
Frequently asked questions
Straightforward answers about Mountain Valley Pet Costumes products, sizing, shipping, returns and payments.
What products does Mountain Valley Pet Costumes carry?
Mountain Valley Pet Costumes offers pet costumes, seasonal looks, walking gear, travel essentials, outdoor safety products and everyday accessories.
Where does Mountain Valley Pet Costumes sell?
The store is configured for customers in Canada and displays prices in Canadian dollars (CAD).
How do I choose a size?
Use the Size Guide and compare your pet’s neck, chest and back measurements with the product-specific notes.
How should I care for apparel?
Follow the care instructions on each product page and product label to help keep gear looking and performing its best.
How long does shipping take?
Delivery estimates and available shipping methods are shown at checkout based on your destination.
What is the return window?
Visit the Returns page for current eligibility, timing and instructions before sending an item back.
Can I exchange a size?
Contact customer care with your order number and requested size. We’ll explain the available exchange or return options.
Which payment methods are accepted?
Available payment methods are shown securely at checkout.
Still need a hand?
Send your question through the Contact page and include an order number when applicable.
Contact Mountain Valley